Studio Policies

24 HOUR CANCELLATION POLICY

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• If less than 24 hour notice is given to the instructor, the lesson is forfeited and no make up lesson is issued. No refunds are given.

• If proper notice is given, the instructor will issue your account a make up credit.

• Cancellations must be done through the mymusicstaff parent/student portal. Parents/students are responsible for scheduling their make up lessons on the parent portal.

• Make up lessons are not guaranteed!

• Teachers offer make up lessons during other student's cancellations. Teachers are not required to come in on days off to fulfill make up lessons.

• Make up lessons can only be honored with your assigned private lesson instructor.

• All make up lessons expire in 90 days.

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LESSON TIME SWAPS

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Upon instructor approval, students with the same instructor and lesson length may swap lesson times to accommodate schedule needs.

 

After 3 consecutive missed lessons, a student will be automatically removed from the teacher’s schedule and the time will be opened for new students.

 

INSTRUCTOR ABSENCE

 

In the event that your teacher is sick or has a conflict, they will do their best to give advance notice or get a substitute instructor. All cancelled lessons on behalf of the instructor are guaranteed a make-up lesson that will be arranged between the instructor and student or you will be credited the amount for the lesson.

No refunds are issued at any time.